4 min read Lifestyle

How 5-Star Hotels Earn Their Stars

How 5-Star Hotels Earn Their Stars

Five-star hotels are establishments that provide the highest levels of luxury to their visitors through individualized services, an extensive selection of amenities, and opulent lodgings. Although there isn't a set ranking system for hotels, establishments that reach or beyond even the greatest standards for comfort, design, and elegance are given the distinction of a 5-star rating. Although a luxury hotel may have many aspects of a five-star hotel, a real five-star hotel should meet each of the following requirements:

Excellent Service

Employees at five-star hotels should be courteous, watchful, discrete, and able to predict guests' demands. Overall, quality that is constantly faultless is expected.

  • Standalone concierge staff available at least 16 hours a day
  • A high staff-to-room ratio—ideally above 2.5
  • Multilingual staff
  • 24-hour reception, room service, valet parking, butler, doorman
  • Nightly turndown
  • Easy communication with hotel staff - even via text or app
  • Daily housekeeping that is also available upon request at any time
  • Laundry, ironing, dry cleaning, and shoe polishing
  • Guest elevators separate from staff elevators
  • Medical Team and resources on call
  • Luggage storage in which bags are out of guest view
  • Fine dining restaurant(s) and a standalone lounge and/or bar
  • Transfers and executive or house car
  • Childcare options including vetted babysitting service
  • Pre-check-in registration and preferences
  • Local products and services, especially for dining

In-Room Amenities

  • Luxurious Robes & Slippers
  • Electric safe
  • Laundry bags
  • Full-length mirror with lighting
  • Flat-screen TV with international programming
  • Outlets for personal electronics, especially extra USB plugs
  • Smart TV features with access to streaming services
  • Stocked mini bar (with cocktail and wine accessories)
  • Selection of daily newspapers
  • Wifi
  • Specialty night lighting
  • At least four types of spa treatments
  • Digital room key entry

Unmatched Comfort

  • Guest rooms must be plush and inviting—especially the bed (ideally, there is a memory foam bed with high thread count sheets)
  • Pillow menu
  • Blackout shades
  • Bathrobes, slippers, luxury toiletries, and large fluffy towels
  • Night lighting in walking areas and bathrooms
  • Yoga or fitness equipment available for use in-room
  • Poolside daybeds, umbrellas, lotions, ice water, attendants, and food and beverage service

To show that they have 5-star amenities and are superior to the competition, some luxury hotels go so far as to try to outdo the competition. These go much beyond the standard enhancements for luxury. Bloomberg Businessweek gives the example of foraging in the woods for some of your dinner. The use of a boat or yacht by guests is one of the additional amenities. Travel+Leisure also discovered this hotel in Belize that will place cocooning butterflies in rooms for guests to release, along with a hotel in Northern California that will fill your room with fresh flowers and houseplants that you can take home. Some 5-Star resorts even converted into full-service family retreats during COVID-19 lock-downs, providing "work-from-home" office spaces, full-time daycare (including camps and even schooling), and pet concierges. One instance is from 2020, when Island Destinations properties hosted exclusive family camps.

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We anticipate seeing the top hotels raise the bar for luxury as more hotels strive to achieve five-star status. What is already common in many five-star hotels and will soon be the norm for luxury hotels is what follows:

  • Remote access to room lighting, climate, and "do not disturb"
  • Circadian lighting
  • Further upgraded coffee machines
  • Bluetooth-enabled door locks
  • Customizable smart beds
  • Sustainable and environmentally-friendly focus

Who Sets The Standards For These Hotels

The ranking system for hotels is not uniform. In contrast to hotel standards, terms like Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more commonly used to describe different hotel kinds. The AAA hotel ratings in North America range from 1 to 5 diamonds. Only 4- and 5-star hotels are ranked in the Forbes (Mobil) Travel Guide. The Hotelstars Union in Europe has uniform hotel star ratings that apply to establishments in more than 15 nations. Switzerland utilizes hotelleriesuisse, a mark of infrastructure, equipment, and a certain caliber of service. The Automobile Association (AA) 1-to-5 star ratings are used in the UK.

There are laws defining hotel rating criteria in several different countries. There aren't any 7-star or 6-star hotels, though it may be wonderful for marketing. All of the Five Star Alliance hotels must maintain a high level of guest satisfaction across review sites and via comments given directly to us in addition to achieving the aforementioned requirements. The information in this article is periodically updated in accordance with evolving standards and newly available standards.

Jeremy Hodgens